I have been shipping to Disney resorts for more than 3 years. This has been my go-to suggestion to guests who are arriving at Disney in less than 2 weeks and don’t want to risk shipping a package to their home, and this has also been a favored option of International Disney fans who are traveling from outside of the U.S. and are short on time, or would like to avoid having their order shipped through customs of their home country.
I’ve always been happy to tell my guests that the number of packages lost or not delivered by Disney associates was extremely low.
There has been some distressing changes in how Disney is handling USPS mail in the past few weeks. I started noticing the problem in early October. Packages were getting to Orlando within a timely manner, either via First Class or Priority mail with tracking, but then the packages were NOT getting delivered to their final destination in a timely manner … if at all. At first I hoped these were a few isolated incidents where a package got misplaced or mishandled. Unfortunately, it has now happened too many times to just be a coincidence. There have been too many problems with resort delivery (and lack thereof) to ignore.
Disney is dropping the ball on delivering packages to guests.
… and when Disney charges guests $5 to mishandle their mail (yes even a letter), this is a major problem. For Disney’s mail policy, click here.
I have had multiple incidents where tracking has indicated a package was “delivered to an agent” several days before a guest was scheduled to arrive. In some cases it has just been a few day, and in some cases it has been closer to 2 weeks. . I try not to ship packages more than 2 weeks in advance so that Disney does not have to hold packages for long. In the past, I have been told that packages were held in a secure location at each resort check-in desk, and Cast Members usually add a note to a guest’s reservation in the computer indicating that they have mail being held.
This is no longer the case. Despite tracking indicating that packages were received, not all guests have received them. Packages have not all been on hold at check-in, and my guests have reported that Cast Members were unable to locate their package despite having a tracking number.
Rest assured that I am careful in how I package and address orders that ship to Disney resorts. The address format I use is as follows:
Disney’s Art of Animation Resort
Guest Erin Rippy, Arriving 12/2/17
1850 Animation Way
Lake Buena Vista, FL 32830
As an extra precaution, I also always add another label to the outside of packages with the resort name, guest name, and check-in date. This extra label is NEON colored (neon yellow, green, or pink) and specifically requests that Disney Cast members deliver said package to a special guest.
With this new information, I can no longer guarantee on-time delivery for any packages being shipped directly to Disney resorts, regardless of shipping method or date shipped. If you opt for resort delivery, do so at your own risk.
I am also not able to issue refunds for orders shipped directly to Disney resorts that are not delivered on time until Disney returns these packages to me. In the past I have issued ‘good faith’ refunds to guests who did not receive their package, even though tracking indicated that the package was delivered. For the financial security of my business, I can no longer do this. If tracking indicates a package was delivered, I must receive the returned decals before I can issue a refund.
Please note that when a package is returned with RTS (Return to sender), it often takes several weeks to get back to me. I would wager that USPS is not keen on moving mail quickly that has used postage.
If you have any comments or experiences you would like to share, please feel free to email me.